SOLABS offers unlimited level II support to its SOLABS QM clients. Our experienced and knowledgeable product specialists provide immediate support via the web or telephone. All inquiries are monitored by our Client Request process in SOLABS QM.
What is level II support?
Technical support from product specialists on advanced system functions.
Investigation reports on reported issues and follow-up documentation for your internal change controls.
Periodic support interventions using advanced TeamViewer technology to install Core Software and Business Processes enhancements.
Unlimited access to our support hot-line during business hours.
Real-time support interventions using advanced TeamViewer technology to address client-specific issues.
Involvement from our Quality Assurance department in the review of documentation and intervention records and their participation in testing (when required).
Weekly client specific reporting sent via email for all your open requests.
Limited access to our emergency hot-line outside of business hours.
And finally, our assurance that we will never close requests without addressing your concern and agreeing on the action to take…!